Policies

Last Updated: 14/08/2025

• Introduction

  Welcome to Cloudy Essence. By accessing and using our website and purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

• Definitions

  • "We", "Us", "Our" refers to Cloudy Essence.
  • "You", "Your" refers to the customer or user of our website.
  • "Products" refers to any items sold by Cloudy Essence, including but not limited to soaps, body washes, and other body care products.

• Use of Website

  • You must be at least 18 years old or have parental consent to use our website.
  • You agree not to use the website for any unlawful purpose or in violation of these Terms.
  • We reserve the right to refuse service to anyone at our discretion.

• Product Information

  • We make every effort to display our products accurately, including descriptions, images, and pricing.
  • However, slight variations in color, scent, or packaging may occur due to manufacturing processes or screen display differences.
  • All products are intended for external use only.

• Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in Rands and include VAT .
  • We accept payments via credit card.
  • Payment must be received in full before products are dispatched.

• Shipping & Delivery

  • We ship using The Courier Guy.
  • Delivery times are estimates only and may vary due to circumstances beyond our control.
  • Once the product is handed to the courier, we are not responsible for delays, loss, or damage during transit.

• Returns & Refunds

  • Due to the personal nature of our products, returns are only accepted for unused and unopened products within two days of delivery.
  • Refunds will be processed after inspection and approval.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

• Allergies & Skin Sensitivity

  • Ingredients are listed for each product.
  • It is the customer’s responsibility to check ingredients before purchase.
  • We are not liable for allergic reactions, skin irritations, or other issues caused by misuse of the product.

• Intellectual Property

  • All content on our website (logos, product images, text, designs) is owned by Cloudy Essence and may not be copied, reproduced, or used without permission.

• Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

• Changes to Terms

  • We may update these Terms at any time. Continued use of the website after changes are posted will constitute your acceptance of the new Terms.

• Contact Information

  For any questions regarding these Terms & Conditions, you can contact us at

  • Email: bodycare@cloudyessence.co.za

Last Updated: 14/08/2025

• Introduction

  At Cloudy Essence (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us. By using our website or services, you agree to the terms outlined in this policy.

• Information We Collect

  • Information you provide directly: Your name, email address, phone number, shipping/billing address, payment information, and any messages or feedback you send us.
  • Information collected automatically: IP address, browser type, device information, pages visited, actions taken on our site, and cookies to improve your shopping experience.

• How We Use Your Information

  • To process and deliver your orders.
  • To provide customer service and respond to inquiries.
  • To send order updates, offers, and marketing messages (if you opt-in).
  • To improve our website, products, and services.
  • To detect and prevent fraud or misuse.

• How We Share Your Information

  • We do not sell or rent your personal information.
  • We may share your information with delivery companies, payment processors, service providers, and legal authorities if required by law.

• Cookies and Tracking

  We use cookies to remember your preferences, track your cart, and analyze site performance. You can disable cookies in your browser settings, but some features may not work properly.

• Data Retention

  We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

• Your Rights

  • Access the personal information we hold about you.
  • Request corrections or deletions.
  • Opt out of marketing communications.
  • Withdraw consent for certain uses of your data.

• Security

  We use industry-standard measures to protect your personal information, but no method of transmission over the internet is completely secure.

• Changes to This Policy

  We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

• Contact Us

  If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: bodycare@cloudyessence.com

Last Updated: 14/08/2025

• Introduction

  At Cloudy Essence, we strive to provide our customers with high-quality products and exceptional service. If you are not satisfied with your purchase, this Returns & Refund Policy explains your rights and our process for returns, exchanges, and refunds.

• Eligibility for Returns

  • You must request a return within 2 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging.
  • We do not accept returns for opened, used, or damaged products unless they arrived defective.
  • Proof of purchase (order confirmation or receipt) is required.

• Non-Returnable Items

  • Opened or used body care products due to hygiene reasons.
  • Gift cards or promotional items.
  • Items purchased on final sale or clearance.

• Return Process

  • Contact us at bodycare@cloudyessence.com with your order number and reason for return.
  • We will provide return instructions and a return shipping address.
  • You are responsible for return shipping costs unless the product arrived defective or incorrect.

• Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

• Exchanges

  We only replace defective or damaged items. If you need to exchange a product for the same item, please contact us within 7 days of receiving your order.

• Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the item and packaging.
  • We will arrange for a replacement or issue a refund at no cost to you.

• Contact Us

  If you have any questions about this Returns & Refund Policy, please contact us:

  • Email: bodycare@cloudyessence.com

Last Updated: 14/08/2025

• Introduction

  At Cloudy Essence, we aim to deliver your orders quickly and efficiently. This Shipping Policy outlines our delivery methods, timeframes, costs, and important information to ensure a smooth shopping experience.

• Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

• Delivery Methods

  • We deliver via trusted courier partners such as The Courier Guy .
  • Door-to-door delivery is available nationwide.

• Estimated Delivery Times

  • Main City Areas: 1–3 business days after dispatch.
  • Outlying or Rural Areas: 3–7 business days after dispatch.
  • Delays may occur during peak seasons, promotional sales, or due to unforeseen courier issues.

• Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery location and chosen method.
  • Free shipping may be available for orders above a certain amount (check current promotions).

• Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email or SMS.
  • You can track your parcel on the courier’s website using the provided tracking number.

• Incorrect Addresses

  Please ensure your delivery address is correct at the time of ordering. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

• Damaged or Lost Parcels

  • If your order is lost or arrives damaged, please contact us within 48 hours of receiving your package.
  • We will work with the courier to resolve the issue and may arrange for a replacement or refund.

• Contact Us

  If you have questions about our Shipping Policy, please contact us:

  • Email: bodycare@cloudyessence.com